Customer Service Dashboard
Real-time Support Activity
12 agents online
Active Chats
24
Queue Length
8
Avg Wait Time
2:45
Resolution Rate
92%
| Customer | Agent | Topic | Duration | Status |
|---|---|---|---|---|
|
JD
John Doe
|
Sarah Wilson | Billing Issue | 12:45 | |
|
AS
Alice Smith
|
Michael Johnson | Technical Support | 05:30 |
Select One
Overdue
22
Due Today
51
Open Tickets
1763
On Hold Tickets
158
Closed Tickets
2378
Tickets Volume
84% Happy
Avg. Response Time
01:22 hrs
Avg. Resolution Time
01:22 hrs
Traffic Sources
Agents
| Open | On-Hold | Closed | |
|---|---|---|---|
|
|
22 | 5 | 122 |
|
|
14 | 9 | 125 |
|
|
22 | 5 | 162 |
|
|
36 | 11 | 144 |
|
|
11 | 6 | 103 |
Agent Performance
| Resolved | Avg. Resp. Time (m) | Avg. Reso. Time (m) | CSAT | NPS | |
|---|---|---|---|---|---|
|
|
105 / 120
|
4.5
|
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|
|
120 / 150
|
4.2
|
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|
|
75 / 100
|
4.8
|
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|
|
45 / 80
|
3.8
|
|||
|
|
70 / 180
|
4.3
|
Latest Tickets
View all tickets| ID | Subject | Description | Customer | Status | Priority |
|---|---|---|---|---|---|
| #12345 | Password Reset Request |
I forgot my password for the online portal. Please reset it for me. |
|
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| #23456 | Shipping Issue |
My order hasn't arrived yet, and the tracking number isn't updating. |
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| #34567 | Product Return |
I received a damaged item and would like to return it for a refund. |
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| #45678 | Billing Inquiry |
I have a question about my recent bill. There seems to be an extra charge. |
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| #56789 | Technical Support |
I'm having trouble connecting to the Wi-Fi network. Can you help me troubleshoot? |
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